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Terms & Conditions

Fresh Hawaiian Leis will not be held responsible for any stolen or lost packages and/or delays in shipments due to severe weather conditions, incorrect address, and/or disruptions during transportation.  We DO NOT guarantee freshness of our products if no one receives the package and it is left on the doorstep. We DO guarantee our product freshness provided there are no interruptions in delivery.

​All refunds must be requested within 12 hours after the time of receiving your package.  We can offer a partial or full refund if you are unhappy with the quality of your products.  You must provide detailed, close-up photos of the leis/flowers along with a picture of the box and all packing material it came in.   

By agreeing to these terms and conditions, you agree to ship your delivery without a signature required.  We are not held responsible for any stolen or lost packages. If you prefer to sign for your package you must contact us immediately after placing your order and before your order is shipped.   

For cancelled orders, you will be charged a 10% processing fee.  Refunds will be given only if your order is cancelled more than 7 days from the shipping date. We will not refund you if your order is cancelled within 7 days of the ship out date.

If your address is in a “rural” area, FedEx will transfer your package to a third party courier such as USPS. This may cause a delay in receiving your package. Please verify on your own if your area is considered “rural.”  In this case you must contact FedEx at 1-800-go-fedex.  We recommend you set your delivery date 2 days before your event.  We are not held responsible for any delays in this type of situation.  

Upon checkout, you will enter the date you wish to receive your products.  We do not deliver on weekends. If the date you choose is too early or cannot be completed by our team or FedEx, we will notify you.  Please visit our shipping page for more information on our shipping schedules and delivery days of the week.